99.999% Reliable? Don’t Hold Your Breath
Randall Stross: At my house, the Internet connection is flaky at times, so I really shouldn’t demand that my favorite Web sites have Five-9s availability. Perceived reliability is determined by the least reliable service in the chain. A home user’s Internet connection, with a laptop using Wi-Fi, would be available about 99.8 percent of the time, estimates Mr. Hölzle at Google, which equates to about 18 hours of cumulative downtime a year....