Indigo Spot

As the designated “tech guy” of the family, I often find myself using LogMeIn to manage family PCs and address issues as they arise. However, LogMeIn requires a client application to be installed.

A client is not bad, but it’s not convenient in some situations. One of those situations occurred tonight when my mother called with an issue that involved computers outside the family. As a regular listener of the TWiT network of podcasts, I decided to give GoToAssist a try since I hear Leo mention it in his ads every now and again.

Wow.

Bravo, Citrix. I have never had such a simple and straightforward remote access solution. This post sounds like an ad, but I assure you it is not. I am not an affiliate, nor do I wish to be. I do believe that GoToAssist is a phenomenal service.

Not only did I have users on three different computers connected in less than 5 minutes, but they had piece of mind afterward as Citrix uninstalls the software from the user’s PC when the session is ended.

At $69 USD per month, it is not a service for those who only have rare occasions to use it. But if you offer paid tech support on a regular basis, it is well worth the money to have this in your tool set. There are, of course, discounts for paying annually instead of monthly.

As with most online products these days, there is a 14 day free trial. You must supply a credit card to start the trial, but you can immediately cancel the service, and it will remain active until the 14 days are up.

If, like me, you are impressed and could see yourself using it again, Citrix also offers a Day Pass for GoToAssist. For $9.95 USD, you can get 24 hours of GoToAssist usage.

Based on my hourly fee for support, that’s a bargain. Long story short, if you need a remote access support solution in a pinch, give GoTo Assist a try. You’ll really like it.

Be well.